That Voice At The McDonald’s Drive-Thru Might Be A Computer
SAN FRANCISCO - FEBRUARY 09: A sign stands outside of a McDonald's restaurant February 9, 2009 in San Francisco, California. Fast food chain restaurant McDonald's reported a 7.1 percent increase in same store sales for January as people look towards cheaper food alternatives in the weakening economy. (Photo by Justin Sullivan/Getty Images)
Times really are tough out there – even Alexa is getting a part-time job at McDonald’s.
The fast-food chain is testing out a voice-driven AI program – similar to Alexa or Siri – in drive-thru lanes to help speed up service. That means the voice you hear coming through the speaker might not be a real person.
McDonald’s has been focused on reducing drive-thru time for customers – especially with a surge of drive-thru traffic due to the pandemic.
Do you think an AI voice will make the drive-thru ordering process faster or slower? How many times a week have you been hitting the drive-thru during the pandemic?